Privacy Policy

Who We Are

FUT Trading is an EA FC trading strategy and membership subscription service based in England, United Kingdom. Our website is accessible at https://futtrading.com.

For any questions about how we handle your data, you can reach us via the contact page at https://futtrading.com/contact/.

Definitions

The following terms are used throughout this policy:

• Account - a unique account you create to access our service or parts of it.
• Company - FUT Trading, England, United Kingdom (also referred to as "we", "us", or "our").
• Cookies - small files placed on your device by a website, containing details of your browsing history and preferences.
• Country - United Kingdom.
• Device - any device that can access our service, such as a computer, smartphone, or tablet.
• Membership - a paid subscription plan that grants access to subscriber-only areas and tools on futtrading.com.
• Personal Data - any information that relates to an identified or identifiable individual.
• Service - the FUT Trading website and all associated membership features.
• Service Provider - any third party that processes data on our behalf to support the delivery of our service.
• Usage Data - data collected automatically when you use the service, such as pages visited and time spent.
• You - the individual accessing or using the service.

Data We Collect

Personal Data

When you register for an account or purchase a membership, we may collect the following:

• First name and last name
• Email address
• Username
• Payment information - processed securely via our payment provider and not stored directly by us
• Subscription plan details and transaction history

Usage Data

Usage data is collected automatically when you visit our website. This may include your device's IP address, browser type and version, pages visited, time and date of your visit, time spent on pages, and other diagnostic data. When accessing via a mobile device, we may also collect the device type, unique device ID, and mobile operating system.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our service. These include:

• Strictly necessary cookies - required for the website to function, including member login sessions and access to subscriber areas.
• Preference cookies - remember your choices such as login details and language settings.
• Analytics cookies - help us understand how visitors use the site so we can improve it.
• Cookie consent cookies - record whether you have accepted or declined cookie categories.

You can control cookie preferences through the cookie consent banner displayed when you first visit the site, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the site, including access to your membership.

How We Use Your Data

We use the personal data we collect for the following purposes:

• To provide and manage your membership - processing your registration, subscription plan, payments, and access to subscriber content.
• To communicate with you - sending account-related emails such as payment confirmations, subscription renewals, membership updates, and important notices about changes to the service.
• To provide support - responding to your enquiries and support tickets.
• To maintain and improve the service - monitoring usage patterns, diagnosing technical issues, and enhancing the website experience.
• To comply with legal obligations - where required by law, including GDPR obligations and UK data protection legislation.
• To prevent fraud and protect security - detecting and preventing unauthorised account access or misuse of membership access.

We do not sell your personal data to third parties. We do not use your data for unsolicited marketing beyond service-related communications.

Legal Basis for Processing (UK GDPR)

Under UK GDPR and the Data Protection Act 2018, we process your personal data under the following legal bases:

• Contract performance - processing is necessary to deliver your membership and the services you have paid for.
• Legitimate interests - for analytics, security monitoring, and service improvements, where these interests are not overridden by your rights.
• Legal obligation - where we are required to process data to comply with applicable law.
• Consent - where you have actively consented, such as for analytics or marketing cookies.

Sharing Your Data

We may share your personal data with the following categories of recipients:

• Payment processors - to handle membership transactions securely on our behalf.
• Membership platform providers - we use MemberPress to manage subscription access and account functionality.
• Analytics providers - such as Google Analytics, used to understand site usage. Data is anonymised where possible.
• Email service providers - to send transactional and account-related emails.
• Legal and regulatory authorities - where required by law or in response to valid legal requests from public authorities.

All third-party service providers are required to process your data in accordance with applicable data protection law and only for the purposes for which it was shared.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations.

• Active members - data is retained for the duration of your membership and for a reasonable period afterwards to handle any disputes or queries.
• Payment records - retained for up to 7 years in line with UK financial record-keeping requirements.
• Inactive accounts - accounts with no activity for an extended period may be reviewed and data may be deleted or anonymised.

When your data is no longer required, we will securely delete or anonymise it.

Data Transfers

Some of our third-party service providers may be based outside the UK or European Economic Area. Where data is transferred internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to protect your data in accordance with UK GDPR.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access - you can request a copy of the personal data we hold about you.
• Right to rectification - you can ask us to correct inaccurate or incomplete data.
• Right to erasure - you can request that we delete your personal data, subject to certain legal exceptions.
• Right to restrict processing - you can ask us to limit how we use your data in certain circumstances.
• Right to data portability - you can request your data in a structured, machine-readable format where applicable.
• Right to object - you can object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent - where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via the contact page. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk if you believe we have not handled your data appropriately.

Security of Your Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include secure HTTPS connections, access controls, and the use of reputable third-party payment processors who do not store full card details on our servers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Children's Privacy

Our service is not directed at anyone under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will take steps to remove that information from our systems.

Where applicable law requires a higher age threshold for consent, we will comply with those requirements.

Third-Party Links

Our website may contain links to third-party websites, including Futwiz, Discord, and social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or via a notice on the website.

We encourage you to review this policy periodically. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please get in touch: